Hally
Voice First Health Companion
UNCG AI Innovation Challenge Research-Led Concept Project
Designing accessible healthcare communication beyond the hospital
My Role
UX Researcher & Concept Designer
Led problem discovery, observational research, user interviews, and early AI concept definition.
My focus was on identifying real patient pain points and shaping a voice-first, accessibility-driven direction before visual design.
Research & Insight
Hally began as AI research rooted in real-world observation, not interface design.
Early discovery included:
In-hospital observation and post-visit breakdowns
Secondary healthcare and accessibility research
Competitive analysis of patient portals and health apps
Key insight:
The issue isn’t lack of information it’s how and when information is delivered.
The Problem
Patients often leave medical visits confused, overwhelmed, and unsure what to do next, especially during high-stress moments.
Through firsthand hospital observations and caregiving experience, I saw how:
Medical instructions are forgotten once patients leave
Language barriers, hearing loss, and anxiety amplify confusion
Existing patient portals assume tech comfort and visual focus
There is no simple way to revisit care instructions at home
This gap leads to missed medications, appointments, and preventable errors.
Direction
Rather than designing another app or dashboard, I explored a voice-first, accessibility-first AI approach that could support patients after the visit, when confusion is highest.
This research formed the foundation for Hally’s future product and interaction design.
Outcome
3rd Place — UNCG AI Innovation Challenge
Recognized for accessibility-focused design and real-world healthcare impact.
Ongoing Project
Hally is currently in the research and concept validation phase and will move on to design and prototyping, developed collaboratively with UNCG mentors and students. The next phase will focus on translating research insights into voice-first interaction models and interactive prototypes.
